Business Organization in the Accommodation Department in the Hotel „Terme Jezerčica“, Donja Stubica

Ovaj diplomski rad govori o organizaciji poslovanja u odjelu smještaja hotela „Terme Jezerčica“ u Donjoj Stubici. U radu je istaknuta važna uloga prijamnog odjela i odjela hotelskog domaćinstva. Sami prijamni odjel predstavlja „srce“ hotela te prvi kontakt gosta s hotelom, zbog čega je osobito važno ostaviti što bolji prvi dojam. U radu su navedeni zadatci i poslovi koje obavljaju odjel hotelskog domaćinstva i prijamni odjel, popraćeno uz važnost odjela prodaje i odjela marketinga. Tijekom boravka gosta u hotelu, najveći „teret“ pada na djelatnike hotela prijamnog odjela i odjela domaćinstva hotela, koji su uz djelatnike odjela hrane i pića, u najvećem kontaktu s gostom te upravo o njima ponajviše ovisi zadovoljstvo gosta boravkom u hotelu. Iz tog je razloga osobito važno da osoblje bude iskusno, educirano, pristojno, etično, srdačno i ljubazno te prijatnog izgleda.This thesis talks about the business organization in the accommodation department in the hotel „Terme Jezerčica“ in Donja Stubica. This paper emphasizes the importance of the reception department and the hotel household department. The reception department itself is the heart of the hotel and the first contact of the guest with the hotel, which is the reason why it is especially important to leave the best possible first impression. This thesis lists the tasks performed by the household and reception hotel departmentss, accompanied with the importance of the sales and marketing department. During the stay of the guest in the hotel, the biggest "burden" falls on the hotel staff of the reception department and the household department of the hotel, who, along with the staff of the food and beverage department, are in the greatest contact with the guest. For this reason, it is especially important that the staff be experienced, educated, polite, ethical, cordial and kind and have a pleasant appearance